Robo-ConciergePANEL
Panel: When the Concierge Agent Is Wrong
Lyra Kest
VP of Guest Experience at Robo-Concierge Labs
- Day
- Wednesday, June 16
- Time
- 1:30 PM EDT – 2:15 PM EDT
- Room
- 303
Liability, logging, and cultural norms when a guest agent sends someone to the wrong ballroom — or worse.