Robo-ConciergeWORKSHOP
Workshop: Design a Robo-Concierge Handoff
Lyra Kest
VP of Guest Experience at Robo-Concierge Labs
- Day
- Wednesday, June 16
- Time
- 3:15 PM EDT – 5:15 PM EDT
- Room
- 302ABC
Design and simulate guest intents (wayfinding, meal access, accessibility) with escalation paths and human veto points. Headphones optional; empathy required.
Workshop materials
- OpenPrerequisite
Read-ahead: guest intents & escalation trees
Public read-ahead so everyone starts on the same page. No ticket needed.
Ticket holders unlock additional materials
2 items are reserved for registered attendees.
- HandoutWorkshop handout — designing the human veto point
- LinkEscalation-tree template
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